TORONTO, ON – May 7, 2010 – Lexus Canada is pleased that, following a retest of the 2010 Lexus GX 460, Consumer Reports (CR) has revoked the "Don't Buy: Safety Risk" designation after the Vehicle Stability Control (VSC) software upgrade, which is currently available to all 2010 Lexus GX 460 owners in Canada, addressed their concern.
CR stated that their engineers put the updated 2010 GX 460 through the full series of emergency handling tests. CR reported that they did not experience any safety concerns with the updated GX 460 in their handling tests.
Lexus dealers in Canada began contacting customers as soon as details for the VSC upgrade were available. Virtually all customers were contacted by their dealers within a few days and GX vehicles in Canada have already begun receiving updates.
Lexus Canada dealerships will continue to provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed. In addition, Lexus is also offering remote repairs, pick-up and delivery service, fueling and washing customer cars.
Since it was launched more than 20 years ago, Lexus Canada has built its reputation on customer respect and concern for safety. When CR announced on April 13 that the 2010 GX 460 did not pass their ‘Throttle Lift-Off’ test, we immediately stopped delivering the vehicle and commenced a vigorous investigation. Thanks to the quick response and hard work by our engineers, they were able to identify and address the issue in just about two weeks. Lexus Canada affirms that the safety and satisfaction of our customers is our top priority.
We urge owners of any affected vehicle that have not yet had the vehicle stability control system software upgrade performed to contact their local Lexus dealership as soon as possible to have the remedy completed.
In addition, all Lexus owners are encouraged to join Club Lexus, through which they can receive recall information specific to their vehicle and automated online service reminders from Lexus Canada among the many other benefits. Owners can visit www.clublexus.ca to join.
For more information, please visit www.lexus.ca or contact Lexus Canada at 1-800-265-3987.
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