COVID-19 Response - A Letter from Toyota Canada President and CEO, Larry Hutchinson and Director of Lexus, Robert Tsang

Dear Valued Lexus Guest,

The situation surrounding the COVID-19 (Coronavirus) pandemic is evolving rapidly, and we assure you that we are taking steps to continue serving you in a safe and reliable manner.

First and foremost, health and safety.

The health and safety of our Guests, Dealers, team members, vendors and communities is of paramount importance. We will continue to act in a timely manner and base our decisions on the guidance from national, provincial and local public health authorities. All Lexus team members are aware of the important role they play in staying safe and keeping others safe.

We are here for you.

We recognize your vehicle plays a role in keeping your family safe, so we are doing everything possible to ensure the necessary support is in place for you to have your vehicle serviced should the need arise.

Our Lexus Roadside Assistance and Guest Services team is available to support you at 1-800- 26-LEXUS or https://www.lexus.ca/lexus/en/contact-lexus.

To understand the exact status of your Lexus Dealership, please contact them directly for the latest information: www.lexus.ca/lexus/en/find-dealership.

Lexus Financial Services is also here to support you through these exceptional circumstances offering payment relief to Guests on a case-by-case basis. Guests can request payment relief by calling the Lexus Financial Services Guest centre at 1-800-26-LEXUS. 

If you require account information or would like to make changes, you can log into the Lexus Guest Portal, https://portal.lexusfinancial.ca.  It is available 24 hours a day and 7 days a week.

You may have questions. We are ready to answer them.

The COVID-19 situation is rapidly evolving.  Lexus Canada along with our network of dealers are closely monitoring the situation and making contingency plans to be able to continue serving you.

We are here to answer any questions you may have, from lease turn-ins to upcoming service appointments. And we will update you on any further changes to our operations.

Thank you for putting your trust in Lexus, and for your continued support.

Larry Hutchinson                                                                         Robert Tsang

President and CEO                                                                        Director        

Toyota Canada Inc.                                                                        Lexus Canada