Lexus Canada Response to COVID-19

Lexus Canada Operations and Dealerships

The health and safety of our guests, dealers, employees and stakeholders is very important to us. Lexus Canada has been implementing measures based on guidance received from local health authorities to help prevent the spread of COVID-19 infections. We will continue to post updates as they develop.

COVID-19 Response - A letter from our President and CEO, Larry Hutchinson, and Director of Lexus, Robert Tsang

Supporting Canadian Communities – Our COVID-19 Response

As the COVID-19 pandemic continues to disrupt and affect our lives, Toyota (Toyota Canada, Toyota Motor Manufacturing Canada and Toyota Financial Services) is taking a number of actions to support our communities across the country.

While we will continue to reach out to governments, public health authorities, suppliers and other businesses to offer our help and support, here are a few examples of what we’ve already done - and what we’re working on - to support Canadian communities as they respond to this pandemic. Please click here to read more.

Our Manufacturing in Canada

For an update on our manufacturing operations in Canada, please click here.

Lexus Financial Services

Lexus Financial Services is working hard to support their guests through these exceptional circumstances. Guests can request payment relief by calling the Lexus Financial Services customer service department at 1-800-26-LEXUS. Accommodations will be made on a case-by-case basis.

For Lexus Financial Services guests with leases coming due, the company is also being flexible in granting lease end extensions. To request a lease extension, guests should contact their dealer first.

Guests requiring other account information can log into the Lexus Financial Services Customer Portal ( where they can easily request changes to their account from the comfort and convenience of their own home. The process is quick and available 24/7.



Media Contact:

Michael Bouliane
Manager, Corporate Communications
Lexus Canada


Every effort has been made to ensure the product specifications, equipment, and content on this site are accurate based on information available at time of publishing. In some cases, certain changes in standard equipment or options may occur, which may not be reflected online. Toyota Canada reserves the rights to make these changes without notice or obligation.